FAQs

Is there an ATM on the Island?

There are several ATMs on the island, however they can be unreliable at times. We recommend to either bring Rupiah or take advantage of the cash advance from Reception. Batu Karang accepts credit cards and does have a cash advance facility here at the resort for our in house guests. Most large resorts and restaurants take credit card however most places operate on a cash only basis. Currency Exchange is also available at our Reception and is offered in Jungut Batu Village.

What is the 21% Government Tax and Service Charge?

This is similar to VAT or GST except there is a service element included. 10% is Service Charge and then the 10% on this is Government Tax so for example 100 +10% = 110 110 +10% = 121. The service charge component goes straight to the staff. Basically by staying at places that charge the 21% you are ensuring that a good portion of your money spent is directly benefiting the local community. Base wages in Indonesia are not large and so this contribution means that staff can earn better wages.

How long is the boat ride to the island?

Depending on the tide and swell conditions, boat transfers between Bali and Nusa Lembongan take approximately 30 minutes. We can organise your transfers for you! Please let us know so we can help arrange this.

Is there a doctor on the island?

The new East Bali Medical Clinic servicing primarily tourists. Doctors also do Resort visits if necessary. For any serious injuries we suggest heading to Bali as soon as possible to seek the appropriate medical attention. For minor issues/sickness, Batu Karang can organise the doctor to see you in your room for a fee, or you can stroll down to the hospital to see him. There is a small chemist in the village on the main road, which offers basic medications. Batu Karang also has a First Aid Kit at Reception.

Where does the water come from for the resort?

The water in the resort is pumped from the onsite bore to a holding tank and from there through a Desalination Plant and RO Treatment to provide fresh water. This fresh water is stored in a 90 000 litre underground tank for distribution through showers, basins, kitchens and bars. The WC water comes from the holding tank before treatment.

What do you do with the sewage from the resort?

All the wastewater from the villas, kitchens and bars collect in a pit at the bottom of the property and is passed through a break down pump system. This resultant waste is pumped up to the plant room at the top of the property and filtered through four treatment tanks and recycled to use for outdoor irrigation and the gardens.

Can we go to Deserts Surf Break if the swell is good?

Yes of course you can! Should the swell and surf conditions be ideal you can get from Nusa Lembongan to Deserts Surf break in approx. 1 hour and 10 mins. Additional costs apply for chartering the boat.

How old is the resort?

Stage one of the resort was completed in July 2006. Stage two was completed in January 2008.

How long did it take to build the resort?

Please refer to “Our Story: Building Batu Karang” for the details on the construction of Batu Karang Lembongan Resort & Spa.

Is it possible to do a day shopping trip to Bali whilst I am staying at Batu Karang?

A days shopping trip to Bali can be organized for you. The guest departs on the morning boat to Bali and is be met by our driver. A shopping itinerary is arranged including the best fashion boutiques in Bali as well as a lunch stop at a nice restaurant or café before returning to Nusa Lembongan on the afternoon boat.

Sight seeing day trips to Ubud or Uluwatu can also be arranged with departing Lembongan in the morning and returning in the afternoon. The guests would be met by one of our drivers and with their local knowledge would be your tour guide for the day.

HELPFUL INFORMATION

Passport

Your passport must be valid for at least 6 months from the date of entry into Indonesia, and you must have proof of onward passage (either return or through tickets). If you cannot fulfill both of these requirements, you may not be allowed to enter the country.

There are 169 countries that don’t require a visa. Please refer here for more information regarding which countries require a visa on arrival.