The Guest Service Experience at Batu Karang Lembongan Resort

The beauty of being a boutique luxury resort is that we have the flexibility to add the personal touches to the guest experience. At Batu Karang Lembongan Resort & Day Spa being a family-owned and operated business, we strive to make every guest feel as though they are right at home and immediately comfortable. From the friendly staff who always remember your name, to personalised tours & outings, to tailoring group bookings or events, the Batu Karang team will always go the extra mile to make sure our guests’ expectations are exceeded. We have had staff take the guests to our neighbouring island of Nusa Penida on their own time, brought them home to meet the family, and even taken guests to local ceremonies as their personal guests. The food menu can be tailored from the Chefs based on individual needs, as well as Management & Front Office staff knowing which excursions & other venues to recommend on the island from reading the guests. We even have a Guest Service staff member greet our guests in Sanur before coming to Lembongan to assist through the process of island transferring.